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General Procurement

Service Provider for PDAM Service Improvement Survey in Kabupaten Sukoharjo, Central Java – Stage 1, January – February 2021

Rabu, 25 November 2020
Deadline Thursday, 10 December 2020
Contact Info IWPLProc_Surakarta@dai.com


Issued Date: November 24, 2020
Title: “Service Provider for PDAM Service Improvement Survey in Kabupaten Sukoharjo, Central Java – Stage 1, January – February 2021”


”Issuing Office & Email/Physical Address for Submission of Proposals:

Indonesia Urban Water, Sanitation and Hygiene (IUWASH Plus) Surakarta, Jl. Semangka No. 16, Kerten, Laweyan, Surakarta 57413

Indonesia Urban Water, Sanitation and Hygiene (IUWASH Plus) Jakarta, Mayapada Tower 10th Floor, Jl. Jend. Sudirman Kav. 28, Jakarta 12920;

Email: IWPLProc_InboxSOL@dai.com

Deadline for Receipt of Proposals: December 10, 2020 at the latest 05.00 PM.

Soft copy to IWPLProc_InboxSOL@dai.com
Point of Contact: IWPLProc_Surakarta@dai.com
Anticipated Award Type: Firm Fixed Price Purchase Order
Basis for Award: An award will be made based on the Trade Off Method. The award will be issued to the responsible and reasonable offeror who provides the best value to DAI and its client using a combination of technical and cost/price factors



The USAID Indonesia Urban Water, Sanitation and Hygiene, Penyehatan Lingkungan Untuk Semua (IUWASH PLUS) program is a five year-and-eight-month initiative designed to assist the Government of Indonesia (GOI) in increasing access to water supply and sanitation services as well as improving key hygiene behaviors among urban poor and vulnerable populations. USAID IUWASH PLUS works with governmental agencies, the private sector, NGOs, communities and others to achieve the following “high level” results:

  1. An increase of 1,100,000 people in urban areas with access to improved water supply service quality, of which at least 500,000 are from the poorest 40% of the population (also referred to as the “Bottom 40%” or “B40”), vulnerable groups or Indonesia’s eastern provinces; and
  2. An increase of 500,000 people in urban areas with access to safely managed sanitation.


To ensure that improvements in access to WASH services are sustained, USAID IUWASH PLUS is guided by a development hypothesis that focuses on strengthening service delivery systems, so they can more effectively reach the poorest and most vulnerable segments of the population. In order to achieve this at scale, the program undertakes activities through four interrelated components, including: 1) improving household WASH services; 2) strengthening city WASH institutional performance; 3) strengthening the WASH financing environment; and 4) advancing national WASH advocacy, coordination and communication. In support of these components, USAID IUWASH PLUS also implements a Local Sustainability and Innovation Component (LSIC) that is designed to stimulate WASH innovations that strengthen community, private sector and government WASH service provision.

The Swiss State Secretariat for Economic Affairs (SECO) acting through the United States Agency for International Development (USAID) share the mutual goal of improving performance of water utilities to increase access to clean water in Indonesia, particularly to address two technical challenges that are especially impactful: (1) high rates of non-revenue water (NRW); and (2) poor energy efficiency (EE). To provide a comprehensive and measurable NRW reduction and EE improvement in Indonesia, SECO agreed to co-finance USAID for a three-year technical assistance program, implemented under the current USAID IUWASH PLUS program with seven PDAMs in two regions, i.e. West Java and Central Java provinces.


Program Summary

Based on focus group discussion between PDAM Kabupaten Sukoharjo and IUWASH PLUS SECO conducted on August 2020, it was identified that illegal connections by former PDAM customers is one of the most dominant factor to the commercial or non-physical water losses in Sukoharjo. As an effort to reduce NRW in PDAM Kabupaten Sukoharjo and improve their service, IUWASH PLUS SECO decided to conduct a survey, focusing on the former PDAM customers, for a total of 2.000 respondents.



This survey aims to:

  1. Identify the existing clean water resources of former PDAM customers and their cause(s) of disconnection;
  2. Identify the interest of former PDAM customers for resubscription/reconnection;
  3. Locate the indication of illegal connections by former PDAM customers;

which will then serve as the basis for PDAM Kabupaten Sukoharjo to improve their service and specifically, reduce their commercial NRW.


Detailed Tasks

The detailed tasks for this activity are as follows:


Preparation (8 working days):

  • Vendor should prepare the inception report with detailed work plan, detailed schedules, training venue, logistics arrangements, etc. (at early week 1);
  • Arrange kick-off meeting followed by enumerator training (middle-end of week 1):
  • Prepare the equipment required for field measurement as well personal safety equipment.


Implementation of Survey (19 days):

  • The planning figure for the survey is ±152 surveys by each enumerator (1 enumerator expected to complete 7-8 survey/day x 19 days of fieldwork);
  • Fieldwork should be managed by survey supervisors;
  • All survey data should be collected in the M-Water application and uploaded to the server daily;
  • Survey supervisors should verify uploaded data on daily basis and provide feedback to enumerators if additional data checking is required;
  • Every week of the field survey, vendor should arrange discussion with IUWASH PLUS SECO and PDAM to review the survey progress and data;
  • Any findings of illegal connection indication and resubscription interest during the survey will be further handled by PDAM.


Final Reporting (8 working days):

  • Vendor will complete the survey report within 8 days after completion of the fieldwork and present it to PDAM management and IUWASH PLUS SECO;
  • The analysis and conclusion in the final report has to answer the survey objective;
  • Vendor has to submit the list of illegal connection findings and former customers with interest for resubscription to PDAM and IUWASH PLUS SECO;
  • Survey supervisors and Team Lead will present 7 hard- and softcopies of final report to PDAM and IUWASH PLUS SECO.


Responsibilities of Each Party

A. Vendor

  • Recruit competent and sufficient numbers of enumerators to complete the survey;
  • Arrange survey jackets for each enumerator and survey supervisor with the PDAM and donor logos provided by SECO to vendor;
  • Ensure adequate cellular data and smartphones for enumerators to perform fieldwork;
  • Ensure the safety of enumerators during fieldwork;
  • Perform close, active and independent coordination with PDAM for the arrangement of field survey (including the breakdown of 2.000 survey location for each enumerator, location searching), etc.;
  • Team Lead and survey supervisors should ensure the data quality is achieved;
  • Team Lead and survey supervisors should ensure the health protocol is being followed;
  • Report regularly to IUWASH PLUS SECO and PDAM.



  • Prepare survey questionnaire in M-Water application and guideline for filling out the questionnaire;
  • Provide training materials and trainers for enumerator training;
  • Assist vendor with the installation of M-Water application preloaded with questionnaire on smartphone for each enumerator during training;
  • IUWASH PLUS SECO along with PDAM provide raw data of 2.000 former customers to be surveyed and arrange necessary survey notification letter for enumerators;
  • Monitor the survey progress and provide feedbacks for vendor.



  • Coordinate with vendor for the arrangement of field survey, including the breakdown of 2.000 survey location for each enumerator;
  • Being involved as speaker during enumerator training to provide information regarding situation and condition on the field;
  • Arrange necessary survey notification letter for enumerators;
  • Assist vendor for survey location searching, if possible;
  • Monitor the survey progress and provide feedbacks for vendor.


Health Protocol

Regarding the current COVID-19 restriction, vendor is required to follow the health protocol during entire project cycle to limit the risk of transmission as follows:

  • Enumerators are not showing Covid-19 symptoms on the day of the survey, including coughing, fever, and fatigue;
  • Enumerators should maintain a safe distance with respondents at a minimum of 1 meter;
  • Enumerators should wear mask and face-shield during survey;
  • Enumerators has to be equipped with hand sanitizers and perform frequent self-disinfecting;
  • Physical contact between co-workers and respondents has to be limited (no hand shake, touching, etc.).



  • Interview with respondents to obtain information on the current water source(s) and their interest for resubscription;
  • Field observation to search for the physical evidence of illegal connection indications;
  • Measurement of the residual chlorine from the former customer’s water tap using chlorine indicator test kit;
  • Fill-out the questionnaire and submit the survey data digitally using M-Water application in Android- or iOS- based smartphone


Expected Result

  • Completed the survey for a total of 2.000 respondents;
  • Provide reliable data (no data duplication or manipulation) and reports complete with thorough analysis in timely manner.


Equipment Requirements:

The following equipment shall be provided by the selected vendor for the implementation of the program:

  • Cellular data and smartphones with min. 16 GB storage and good GPS satellite reception;
  • Chlorine indicator test kit;
  • Personal safety equipment, referring to the above mentioned health protocol.



The estimated duration of activities is 35 days, starting on January 2020.



The reports that have to be provided are:

No Report Due Date Wages
1 Work plan & preparation 3 days after PO 30%
2 Training report &

50% completion of survey

20 days after PO 40%
3 Final Report 35 days after PO 30%


Estimated Budget

The estimated budget for the PDAM Service Improvement Survey in Kabupaten Sukoharjo is IDR 101.225.000 for 2.000 surveys.


Selection Method

The candidate of service provider has to provide proposal which consist of Technical Proposal (background of the program, task to be conducted, methodology, and schedule), Cost Proposal and CV. Survey coordinator should hold a minimum of S1 degree with 2- or 3-year experience in survey.


The proposal will be evaluated based on:

  • Qualification of Survey Coordinator : 30 %
  • Institution experience : 10 %
  • Methodology : 60 %


Bid process plan estimation:

  1. RFP Issued to Potential Bidder                           : 24 November 2020
  2. Pre Bid Meeting and Q & A                               : 30 November 2020
  3. Proposal Submission                                         : 10 December 2020
  4. Proposal Evaluation                                           : 15 December 2020
  5. Proposal Clarification                                        : 17 December 2020
  6. Contract Signing                                               : 23 December 2020
  7. Start field activity                                              : January 2020




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