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Service Provider for PDAM Service Improvement Survey in Kabupaten Karawang, West Java

Senin, 23 November 2020
Deadline Tuesday, 8 December 2020
Contact Info Iuwash_Plus_Procurement@dai.com

Service Provider for PDAM Service Improvement Survey in Kabupaten Karawang, West Java
Issued Date : November 23, 2020
Title: RFP-REQ-JAK-20-0023

Service Provider for PDAM Service Improvement Survey in Kabupaten Karawang, West Java

Issuing Office & Email/Physical Address for Submission of Proposals:
Indonesia Urban Water, Sanitation and Hygiene (IUWASH Plus) Jakarta , Mayapada Tower 1, 10th Floor, Jl. Jend. Sudirman Kav. 28, Jakarta 12920 ;
Email : IWPLProc_InboxJKT@dai.com
Deadline for Receipt of Proposals: December 8, 2020 at the latest 16. 00 p.m.
Soft copy to IWPLProc_InboxJKT@dai.com
Point of Contact: Iuwash_Plus_Procurement@dai.com
Anticipated Award Type: PO / Contract
Basis for Award: An award will be made based on the the Trade Off Method.
The award will be issued to the responsible and reasonable offeror who provides the best value to DAI and its client using a combination of technical and cost/price factors

A. Background
The USAID Indonesia Urban Water, Sanitation and Hygiene, Penyehatan Lingkungan Untuk Semua (IUWASH PLUS) program is a five year-and-eight-months initiative designed to assist the Government of Indonesia (GOI) in increasing access to water supply and sanitation services as well as improving key hygiene behaviors among urban poor and vulnerable populations. USAID IUWASH PLUS works with governmental agencies, the private sector, NGOs, communities and others to achieve the following “high level” results:
1. An increase of 1,100,000 people in urban areas with access to improved water supply service quality, of which at least 500,000 are from the poorest 40% of the population (also referred to as the “Bottom 40%” or “B40”), vulnerable groups or Indonesia’s eastern provinces; and
2. An increase of 500,000 people in urban areas with access to safely managed sanitation
To ensure that improvements in access to WASH services are sustained, USAID IUWASH PLUS is guided by a development hypothesis that focuses on strengthening service delivery systems, so they can more effectively reach the poorest and most vulnerable segments of the population. In order to achieve this at scale, the program undertakes activities through four interrelated components, including: 1) improving household WASH services; 2) strengthening city WASH institutional performance; 3) strengthening the WASH financing environment; and 4) advancing national WASH advocacy, coordination and communication. In support of these components, USAID IUWASH PLUS also implements a Local Sustainability and Innovation Component (LSIC) that is designed to stimulate WASH innovations that strengthen community, private sector and government WASH service provision.

A. Program Summary
Based on focus group discussion between PDAM Kabupaten Karawang and IUWASH PLUS SECO conducted on September 2020, it was identified that illegal connections by former PDAM customers is one of the most dominant factor to the commercial or non-physical water losses in Karawang. As an effort to reduce NRW in PDAM Kabupaten Karawang and improve their service, IUWASH PLUS SECO decided to conduct a survey, focusing on the former PDAM customers, for a total of 5.000 respondents.

B. Objectives
This survey aims to:
1. Identify the existing clean water resources of former PDAM customers and their cause(s) of disconnection;
2. Identify the interest of former PDAM customers for resubscription/reconnection;
3. Locate the indication of illegal connections by former PDAM customers;
which will then serve as the basis for PDAM Kabupaten Karawang to improve their service and specifically, reduce their commercial NRW.

C. Detailed Tasks
The detailed tasks for this activity are as follows:

Preparation (9 working days):
o Vendor should prepare the inception report with detailed work plan, detailed schedules, training venue, logistics arrangements, etc. (at early week 1);
o Arrange kick-off meeting followed by two days of enumerator training (enumerators are split into 2 groups) (middle-end of week 1):
o Prepare the equipment required for field measurement as well personal safety equipment.

Implementation of Survey (21 days):
o The planning figure for the survey is ±177 surveys by each enumerator (1 enumerator expected to complete 7-8 survey/day x 21 days of fieldwork);
o Fieldwork should be managed by survey supervisors;
o All survey data should be collected in the M-Water application and uploaded to the server daily;
o Survey supervisors should verify uploaded data on daily basis and provide feedback to enumerators if additional data checking is required;
o Every week of the field survey, vendor should arrange discussion with IUWASH PLUS SECO and PDAM to review the survey progress and data;
o Any findings of illegal connection indication and resubscription interest during the survey will be further handled by PDAM.

Final Reporting (10 working days):
o Vendor will complete the survey report within 10 days after completion of the fieldwork and present it to PDAM management and IUWASH PLUS SECO;
o The analysis and conclusion in the final report has to answer the survey objective;
o Vendor has to submit the list of illegal connection findings and former customers with interest for resubscription to PDAM and IUWASH PLUS SECO;
o Survey supervisors and Team Lead will present 10 hard- and softcopies of final report to PDAM and IUWASH PLUS SECO.

Responsibilities of Each Party
a. Vendor
o Recruit competent and sufficient numbers of enumerators to complete the survey;
o Recruit a maximum of 2 (two) survey supervisors;
o Arrange survey jackets for each enumerator and survey supervisor with the PDAM and donor logos provided by SECO to vendor;
o Ensure adequate cellular data and smartphones for enumerators to perform fieldwork;
o Ensure the safety of enumerators during fieldwork;
o Perform close, active and independent coordination with PDAM for the arrangement of field survey (including the breakdown of 5.000 survey location for each enumerator, location searching), etc.;
o Team Lead and survey supervisors should ensure the data quality is achieved;
o Team Lead and survey supervisors should ensure the health protocol is being followed;
o Report regularly to IUWASH PLUS SECO and PDAM.

o Prepare survey questionnaire in M-Water application and guideline for filling out the questionnaire;
o Provide training materials and trainers for enumerator training;
o Assist vendor with the installation of M-Water application preloaded with questionnaire on smartphone for each enumerator during training;
o IUWASH PLUS SECO along with PDAM provide raw data of 5.000 former customers to be surveyed and arrange necessary survey notification letter for enumerators;
o Monitor the survey progress and provide feedbacks for vendor.

o Coordinate with vendor for the arrangement of field survey, including the breakdown of 5.000 survey location for each enumerator;
o Being involved as speaker during enumerator training to provide information regarding situation and condition on the field;
o Arrange necessary survey notification letter for enumerators;
o Assist vendor for survey location searching, if possible;
o Monitor the survey progress and provide feedbacks for vendor.

Health Protocol
Regarding the current COVID-19 restriction, vendor is required to follow the health protocol during entire project cycle to limit the risk of transmission as follows:
• Enumerators are not showing Covid-19 symptoms on the day of the survey, including coughing, fever, and fatigue;
• Enumerators should maintain a safe distance with respondents at a minimum of 1 meter;
• Enumerators should wear mask and face-shield during survey;
• Enumerators has to be equipped with hand sanitizers and perform frequent self-disinfecting;
• Physical contact between co-workers and respondents has to be limited (no hand shake, touching, etc.).

D. Methodology
• Interview with respondents to obtain information on the current water source(s) and their interest for resubscription;
• Field observation to search for the physical evidence of illegal connection indications;
• Measurement of the residual chlorine from the former customer’s water tap using chlorine indicator test kit;
• Fill-out the questionnaire and submit the survey data digitally using M-Water application in Android- or iOS- based smartphones.

E. Expected Result
• Completed the survey for a total of 5.000 respondents;
• Provide reliable data (no data duplication or manipulation) and reports complete with thorough analysis in timely manner.

F. Equipment Requirements:
The following equipment shall be provided by the selected vendor for the implementation of the program:
• Cellular data and smartphones with min. 16 GB storage and good GPS satellite reception;
• Chlorine indicator test kit;
• Personal safety equipment, referring to the above mentioned health protocol.

G. Duration
The estimated duration of activities is 40 days, starting on the 4th January 2021

H. Reporting
The reports that have to be provided are:

No Report Due Date Wages
Work plan & preparation 3 days after PO 30%
2 Training report &

50% completion of survey

21 days after PO 40%
3 Final Report 40 days after PO 30%


RFP REQ-JAK-20-0023

attachments RFP REQ-JAK-20-0023

Cost Proposal Template

Available in enEnglish (English)