RFP-REQ-CJR-18-0021 Development of a Customer Satisfaction Survey (CSS) and Business Plan for PDAM Kota Magelang and Kabupaten Magelang April 2018 – August 2018
|Deadline||Friday, 9 March 2018|
Development of a Customer Satisfaction Survey (CSS) and Business Plan for PDAM Kota Magelang and PDAM Kabupaten Magelang April 2018 – August 2018
Issued Date : February 26, 2018
Title: “Development of a Customer Satisfaction Survey (CSS) and Business Plan for PDAM Kota Magelang and PDAM Kabupaten Magelang”
”Issuing Office & Email/Physical Address for Submission of Proposals:
Indonesia Urban Water, Sanitation and Hygiene (IUWASH Plus) Surakarta, Jl. Semangka No 16 Kerten, Laweyan Surakarta 57143 ;
Email : IWPLProc_Surakarta@dai.com
Deadline for Receipt of Proposals: March 09, 2018 at the latest 16. 00 p.m.
Soft copy to IWPLProc_Surakarta@dai.com cc Iuwash_Plus_Procurement@dai.com
Point of Contact: IWPLProc_Surakarta@dai.com
Anticipated Award Type: Fixed Price Purchase Order
Basis for Award: An award will be made based on the Trade Off Method. The award will be issued to the responsible and reasonable offeror who provides the best value to DAI and its client using a combination of technical and cost/price factors
The USAID Indonesia Urban Water, Sanitation and Hygiene, Penyehatan Lingkungan Untuk Semua (IUWASH PLUS) program is a five-year initiative designed to assist the Government of Indonesia (GOI) in increasing access to water supply and sanitation services as well as improving key hygiene behaviors among urban poor and vulnerable populations. USAID IUWASH PLUS works with governmental agencies, the private sector, NGOs, communities and others to achieve the following “high level” results:
I. An increase of one million people in urban areas with access to improved water supply service quality, of which at least 500,000 are from the poorest 40% of the population (also referred to as the “Bottom 40%” or “B40”), vulnerable groups or Indonesia’s eastern provinces; and
II. An increase of 500,000 people in urban areas with access to safely managed sanitation and all of whom are from the “B40”, vulnerable groups or Indonesia’s eastern provinces.
To ensure that improvements in access to WASH services are sustained, USAID IUWASH PLUS is guided by a development hypothesis that focuses on strengthening service delivery systems, so they can more effectively reach the poorest and most vulnerable segments of the population. In order to achieve this at scale, the program undertakes activities through four interrelated components, including: 1) improving household WASH services; 2) strengthening city WASH institutional performance; 3) strengthening the WASH financing environment; and 4) advancing national WASH advocacy, coordination and communication.
This SoW is for PO Company for support program to:
The main objective of this SOW is the development and finalization of two (2) PDAM Business Plans, each involving and incorporating from Customer Satisfaction Surveys (CSS). The Business Plans will provide a reference for PDAM management and respective Local Governments (LGs) concerning asset management as well as a basis for preparing their annual work plans and budgets. They will also provide the basis for the respective LGs to evaluate performance of the PDAMs in achieving their goals.
SPECIAL TERMS & CONDITIONS / SPECIFIC CRITERIA
Implementation schedule of the activities is planned for 5 months from April – August 2018. Provider will propose a schedule in accordance with their respective methodologies, with a planning of 5 months. The contract is under a Fixed Priced Purchase Order (FPPO)
Reporting & working environment
The consultant will be under the supervision of WASH Finance Specialist Central Java and be fully supported by WASH Finance Advisor from National Office
Required Qualifications and Experience
Estimated professional manpower required for this program are :
Available in English (English)